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IT management books — now in Russian

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A skeptical view
of the ITSM industry
Published in January 2010
A guide to effective ITIL®
implementation
Published in January 2011
ITSM projects worst
practice collection

Published in January 2012
ITSM trainer life experiences
as a collection of ITSM metaphors
Published in January 2013
book cover iso20k guide free book cover favourites
All you need to know
about ISO 20000
Published in May 2010
Whitepapers by Cleverics
consultants and trainers

Published in December 2012
CleverENGINE
Specialised
project solution
Real ITSM Portal
The most popular
IT management portal
CleverTALK
Free
ITSM webinars
*