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Введение в реальный ITSM Овладевая ITIL Управление ITSM-проектами от лукавого Методическое руководство для подготовки к профессиональным экзаменам «ISO 20000 Foundation»
A skeptical view of the ITSM industry
Published in January 2010		 A guide to effective ITIL implementation
Published in January 2011		 ITSM projects worst practice collection
Published in 2012		 All you need to know abouth ISO 20000
Published in May 2010
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