Most BOKs are process-centric. Real ITSM is people-centric: it understands that what really happens is dependent on the people — their motivations, culture, personal agendas, fears and desires. Rob England (The IT Skeptic)
«Real ITSM» Our services rely massively on careful investigation of customer’s current context and setup. A consultant needs to perform a thorough investigation in order to gather customer’s complications, expectations, goals, restrictions as well as the cultural and organizational specifics. This is essential part of performing assessment or a project and of adapted training. When reorganizing an IT management system it is very important to ensure full compatibility and alignment of the new solutions and current customer’s practices and standards. We actually have to build the new solution in with no or minimum negative impact on existing managerial context. We firmly believe that when you work with real-world tasks it is inacceptable to limit yourself to a single source of knowledge even if it is positioned as a ‘standard’. One must always take all available alternatives into account and use others’ experience as much as possible. That’s why we require that our consultants have good IT background as well as strong knowledge of IT management discipline. We also require them to constantly keep studying and discover new ideas and approaches — to be able to advance and improve our team’s expertise. We understand perfectly that the perception of our team’s professional level depends on the level of each team member. We select our personnel carefully and do everything we can to be proud of our work and our team. Core team Consultants - Are both well-trained and certified in the IT management field
- Hold wide experience of implementation of IT management related projects
- Know modern tools used to automate IT management processes, have practical experience of work with them
- Used to work for customers internally, so can stand in customers’ shoes
- Know how to manage projects
- Defend customers’ right for the confidentiality of information
- Can deliver trainings as well as carry out consulting projects
Trainers - Are both well-trained and certified in IT management area
- Are accredited trainers and have rich experience of trainings production and delivery
- Know modern tools used to automate IT management processes
- Have practical experience of performing real-world projects as well as working for customers internally
- Can facilitate group learning process
- Defend customers’ right for the confidentiality of information
- Can participate both in full-scale projects and in express assessments
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