Dear friends! First Real ITSM workshop was successfully delivered. We would like to thank evereone who came and took part. Please find a brief report of this event (in Russian).
| Services |
Peter Drucker We offer the services in three comprehensive distinctive areas — training, consultancy, assessment. This is put upfront, because this classification helps our customers and us to choose the appropriate set of services that are optimal for accomplishing client’s tasks. However this classification is quite relative because a cocktail of services is often required to accomplish the TrainingTraining means the act of transitioning knowledge and skills to customers. This service can be delivered as a standard as well as a customized training session, to a group of people as well as individually, in a public form as well as In addition to our standard training sessions we offer the following services: short consulting sessions to customers, testing the knowledge and assessing personnel systematically, an individual training of the ConsultingConsulting usually means performing activities in a project. Within your project our experts will help you accomplish your managerial tasks. Unlike the training we share responsibility for the final outcome with our customers and because of that we pay a lot of attention to organization and control of project work. We plan and organize the project in a way that enables the customer to continue managing and controlling the processes and practices built within a project on their own, with no or minimum further assistance from consultants. We are happy to help you even if you do not need a In addition to implementing IT management processes we offer the following services: support our customers in their internal projects that involve reorganization, assist the selection of IT process automation tools procedure, assessment and review of internal IT management related documents, development of a holistic measurement system, which is used to control the performance of processes and staff by means of metrics and more. AssessmentAssessment means a set of activities aimed at obtaining an expert view of the current setup of the IT management system. We can provide a formal assessment of a compliance to a given standard (for example Russian or international standards) as well as perform a risk assessment, an express scan of a customer before a project as well as project results verification, an assessment of processes, organizational aspects, staff competence and technology. Assessment can be performed by our experts unaided or with assistance of customer’s internal audit team. We are ready to accompany assessment results with our recommendations and even the detailed plans and schedules. We work as independent experts that assist you, rather than the In addition to the assessment of IT processes we offer the following services: an assessment of IT management tools, identification and assessment of IT risks, assessment and review of project plans (in IT management area), personnel competence assessment and more. More information |



Services
