Cleverics - IT Management Assessment

Cleverics

IT management assessment

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IT Management Assessment

Sometimes it's not clear what the first step should be. Sometimes it's even not self-evident why you should make that step. More complicated questions arise when you are to decide how to act after that step.

An independent professional assessment could be of a great assistance in such cases. We perform a comprehensive investigation of customer's IT management system; we define its strengths and weaknesses. We then use the results of the investigation to help produce various plans: from strategic plans to action lists. Then we are able to help customers implement of these plans, considering all the opportunities and limitations.

Cleverics' consultants can also help you assess the results of IT management projects, implemented by external or internal experts.

Why IT management assessment

Basically we define three customer’s tasks that could be accomplished by performing an assessment:

To choose the right way of improvement
- perhaps some problem areas exist and need to be defined and remedied
- perhaps there is a business-task that requires clear understanding of IT-related risks
- perhaps it’s time to develop or renew an IT strategy to be able to see what should happen in 2–3 years perspective and beyond
To check if the path is right
- you can extract value from an independent expert’s point of view
- you also can perform this assessment internally with no or minimum consultants’ involvement
To get a formal approval of results achieved (a certificate)
- for example you may prefer an IT certification (based on ISO/IEC 20000 or ISO/IEC 27000)
- you may also pursue more general certification (like ISO 9000)

How this works

To assess one always has to compare something with some standard. In IT assessment we benchmark one's IT management practices against various sets of requirements such as internal policies and rules, international standards (like ISO/IEC 20000), industrial requirements (like SOX for banking industry), generic well-known control and assessment approaches (like CObIT) and others.

We do know these standards, requirements and recommendations in IT management area. We gained a wide experience applying these in real organizations: defining problem areas, identifying IT related risks, producing reasonable plans, controlling IT performance.

Summarizing our knowledge and experience we produced our own method of IT management assessment. It is well scalable, can rely on different standards, gives clear explanation of all findings and brings valuable results to customers.

An express-assessment is often performed as the first step of a full-scale consulting project but can also be performed as a standalone exercise.

An assessment includes the following set of activities:

Define the goals, objectives, scope and restrictions
Investigate the management system documents and records
Interview those involves in IT processes
Observe activities of the IT department directly
Arrange, discuss and verify the findings
Develop the final report that usually contains: summary, detailed description of findings and conclusions, risk analysis, recommendations

What can be assessed

IT management activities

This assessment helps you define and plan the steps necessary to improve IT management system as a whole or individual components of it. We usually include both customers' initiatives and our own recommendations in the plans produced.

Project results and deliverables

Within this type of assessment we help customers assess the results of reorganizations or other IT related projects, provide customers with recommended steps toward consolidation of achievements and remediation of the problem areas.

IT management automation

Using our own set of criteria we help customers assess IT management software tools, provide them with reasonable conclusions about both strengths and weaknesses of the tools considered, thus helping to choose among several options. This kind of assessment can also be of a great assistance to software developers, who want to assess their products as well as to plan an improvement program.

More information

For more information and service requests please use phone number +7 (495) 517-57-25, e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it , special direct connection form or simply send us a message:

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