Cleverics - Призрак ITSM. Что было до и что будет после.

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Roman Jouravlev

Dmitry Isaychenko

Basic Courses

— ITIL v3 Foundation
— ITIL v3 Foundation Bridge
— COBIT 4.1 Foundation
— ITSM Introduction
— Managing IT Projects

Practitioner Courses

— Service Desk. IT Services Support and Operations
— CMDB, Change and Release Management
— SLM. Business and IT Relationships
— IT Finances and Economics
— IT Personnel Management

ITIL Expert

— ITIL v3 Managers Bridge

Simulation Games

— Apollo-13 an ITSM case experience
— Grab@Pizza — Business IT Alignment

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Ghost of ITSM

Призрак ITSM. Что было до и что будет после.

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— Интервью Маартена Бордевайка об ITIL, ITSM и ИТ

— Интервью Дэвида Кэннона о проекте ITIL v3 Update

— Интервью Яна Схилта о новых методах обучения и будущем ITSM

— Заветный сертификат ITIL Expert

— Скепсис по поводу ITSM

— Scale does matter

HP OpenView Service Desk migration

How we have chosen certification

Professional ITSM certification

Ghost of ITSM. What was before and what will be after

ERP: Implemented and forgot

Lean and IT Management

ITIL Software Scheme

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Service Desk Manager,
TBC Bank

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