If we are together nothing is impossible. If we are divided all will fail.
Winston Churchill It is well known that one can find a lot of information in the Internet. It is also well known that there are not so many really interesting and useful sources of knowledge and each of them is quite valuable. At this page we present those Internet links that worth to be visited and taken into consideration. ITILIT Infrastructure Library, a set of books containing world’s best practice (or at least good practice) of IT services management. - APM Group — for-profit organization that has an authority to distribute ITIL materials, to accredit and certify other ITIL-related companies
- Best Management Practice — OGC site, managed by TSO in coordination with APMG
- ITIL Live — additional payable ITIL materials from the primary source
- ITIL Open Guide — «открытое руководство по ITIL», проект группы специалистов из Великобритании, США, Индии, ЮАР и других стран.
- ITIL: официальный сайт — official ITIL homepage, managed by APMG
- OGC — Office of Government Commerce — ITIL owner
- The ITIL 'Open' Encyclopedia — еще одна попытка группы энтузиастов (4 человека) создать открытое дополнение к ITIL
- The ITIL Wiki — здесь немецкая компания IT Process Maps GbR дорого продает полный набор процессных моделей для всех процессов ITIL v2 и v3, а также ISO 20000
- TSO (The Stationery Office) — for-profit organization that has an authority to distribute ITIL materials. There are other organizations now that has or can have such an authority
ITSMITSM is the best known way of organizing activities of IT services providers. - EXIN — an institute in Netherlands that produces and provides exams, including (but not limited to) ITIL and service management exams
- ITSM Portal — an international portal with ITSM-related news, publications and others
- itSMF — an international non-profit IT Service Management forum
- itSMF — Russia — Russian chapter of itSMF
- Real ITSM — real ITSM, as it occurs in real world
- The ITSM Encyclopedia — ресурс для подготовки к сертификационным экзаменам по ITSM.
ITSM softwareSoftware tools for IT departments. - Axios Systems — Axios Assyst
- BMC Software — BMC Remedy & BMC Atrium
- HP — HP Service Desk & HP Service Manager
- Naumen — Naumen Service Desk, первый российский продукт, получивший сертификат PinkVerify от компании PinkElephant
- OmniNet — OmniNet OmniTracker
- PinkElephant's PinkVerify — The first and for a long time the only ITSM tools certification schema
- Tool Selector — a database, containing information about different IT processes management tools
- Деснол Софт — Itilium
MiscellaneousOther useful places - Core ITSM — блог Джеймся Финистера (James Finister) об ITIL, COBIT и ISO 20000.
- ISACA — an authoritative source of information about COBIT
- The IT Skeptic — clear and useful information about ITIL, ITSM and related issues
- Записки ITSM-консультанта — блог Александра Жилинского.
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