To provide the exceptional service quality Cleverics teams up with the leading world and Russian enterprises. We partner up with these companies to provide our customers the unique set of services at an affordable price. We keep to the following principles:

• Only forward-looking and innovative companies can be our partners
• High service quality is the top priority
• All the services provided must be of a tangible value

EXIN (Examination Institute for Information Science, the Netherlands) has been established in 1984 by the Economic Relations Ministry of the Netherlands as a project aimed at providing an independent testing at colleges and universities. In the mid-90’s EXIN’s scope of business has been expanded to include various standards and best practice frameworks, such as ITIL, PRINCE2, BiSL, ASL, etc.

Currently EXIN holds the Examination Institute status awarded by APM Group (Great Britain). This status enables EXIN to accredit the Training Organizations to deliver ITIL training. EXIN assures the quality of the training, of the complementary materials and of the rules and procedures.

Together with TUV SUD Academie, EXIN has developed an innovational program of individual certification in IT-service management, which is based on ISO 20000. This program has been recognized both in Europe and around the globe. Cleverics and EXIN have partnered up to make the «IT Service Management according to ISO/IEC 20000» program available in Russia.

Cleverics holds the following accreditations from EXIN:

	Accredited Training Provider (ATP), Foundation Level — our «ITIL V3 Foundation» training has been audited by EXIN and has been found compliant with the highest international quality criteria.
	Accredited Training Provider (ATP), Advanced Level — Accredited Training Provider (ATP), Advanced Level — we are the first Russian company to offer the accredited trainings from the «IT Service Management according to ISO/IEC 20000» program: «Service Desk. IT Services Support and Operations» «CMDB, Change and Release Management» «SLM. Business and IT Relationships» «ITSM Processes: management and improvement»
	Accredited Training Provider (ATP), Expert Level — we were the only Russian company to accredit own Expert-level course («ITIL v3 Managers Bridge»).
	Accredited Courseware Provider (ACP) — we also are eligible to provide our training courseware to other training providers. That status is unique to CIS.
	Accredited Examination Center (AEC) — we are eligible to conduct any examination provided by EXIN.

All our accreditations are valid until September 2012.

GamingWorks (the Netherlands) is the world-leading innovative training provider. Established in 2003, GamingWorks designs, develops and deploys professional business simulations aimed at supporting organizational learning and development.

GamingWorks was started by ITIL/ITSM legends Jan Schilt and Paul Wilkinson. Jan is a professional psychologist and Paul is the author of the «Not the Best Practice» website and books on ITSM: «ITIL: Made Worse» and «IT Service Management from Hell», and the mentor of ITIL V3 project. Such an amazing blend of competences lets GamingWorks offer the second to none products.

Their vision is really close to ours, because they put people first and focus on leadership and managing organizational change. We are confident that this is the most challenging and the most interesting aspect in professional consultancy and training.

Cleverics hold the Certified Delivery Partner status granted by GamingWorks. This status enables us to provide GamingWorks’ services and products in Russia and CIS. There are 5 certified trainers in Cleverics: Oleg Skrynnik, Dmitry Isaychenko, Eugeny Shilov, Roman Jouravlev and Konstantin Naryzhny. In 2006, Oleg Skrynnik and Dmitry Isaychenko became the first Russian trainers to be accredited by the GamingWorks owners in person.

Through our partnership with GamingWorks we provide our customers with the business simulation services: «Apollo 13 — an ITSM case experience», «Grab@Pizza — Business IT Alignment» and «The Challenge of Egypt».

OMNINET (Germany) is the leading European supplier of automation software solutions for IT organizations based on ITIL. Established in 1993, OMNINET has obtained a wide customer base, with names like Trendmicro, Siemens, Philips, BMW, Magna Steyr, Airbus, Dunlop, DAMOVO, T-Systems, Union Investment in it. The company expanded to Russian market and CIS in 2007.

The OMNITRACKER solution is an all-purpose platform to automate workflows. There is a specialized solution called IT Service Management Center designed to automate of IT-service management. IT Service Management Center gained the PinkVerify Service Support Enhanced certification in 2008, having 6 ITIL processes certified. Cleverics holds the status of OMNITRACKER Consulting Partner. That partnership allows Cleverics to offer the customers a perfectly price-vs-functionality balanced solution to automate ITSM processes. To support the solution we have started the OMNITRACKER Competence center. In turn, OMNINET has opportunity to use Cleverics’ competence to build processes and management systems.

International IT service management forum (itSMF) was established in 1991. The history began with a UK chapter, where the ITSM principles had been first articulated and gained popularity. The forum has been positioned to be an independent environment for the professionals to communicate and discuss the industry agenda in. The forum is a non-profit organization and is financed by its members and sponsors.

Russian itSMF chapter is a non-profit partnership established in 2005 with mission and goals similar to the global forum’s ones. Currently, it is the only ITSM professional association in Russia. Roman Jouravlev and Oleg Skrynnik entered the action group to create the Russian chapter in 2005. They took part in establishing the bylaw of the partnership and became its founders. In the following years they played an active role in the events held by the Forum, the discussion boards and took part in translating the ITIL V3 Glossary to Russian. Moreover, Oleg Skrynnik is a member of the Forum Board. He is also a member of several committees and takes part in managing the events held by the Forum.

RITSI operates a number of programs for the benefit of the Real ITSM community (the Real ITSM community is of course the vendors, consultants, trainers, examiners and publishers). RealITSM is the only body of knowledge that represents Real Practice: ITSM as it is done in the real world.

Cleverics has accepted a number of very important statuses due to their partnership with RITSI. These prove the crucial achievements made by Cleverics in RealITSM, including the following:

• By the license granted by RITSI as a part of DespoITSM program the book called «Introduction to RealITSM» has been translated to Russian and published.
• This book has achieved the status of really important complementary guidance of the DogmaITSM program.
• Cleverics’ own Roman Jouravlev and Oleg Skrynnik are in the very limited group of the real members of RITSI. They have been granted their statuses through the BAPITSM program.

LETA IT-company is one of the leaders of the Russian information security market. LETA provides a wide range of services, from information security strategy development to implementation and support of the technical information security solutions. LETA IT-Company portfolio includes personal data protection, information leaking prevention, safe internet browsing, information security audit and information system management systems development, in line with international and local standards. LETA IT-Company can also provide the protection from spam, viruses, attacks and intrusions, as well as conduct software vulnerability analysis. LETA IT-Company is a member of LETA Group — #1 in sales on Russian market of information security products and services.

The International Student Identity Card (ISIC) Association is a member of the World Youth Student and Educational Travel Confederation (WYSE Travel Confederation), a not-for-profit organization which brings together world-leading specialists in student and youth travel services. The ISIC Association's main product is the ISIC card, the only internationally accepted proof of full-time student status. The card is recognized by universities, academic institutions, student organizations, national governments and ministries of education around the world. The ISIC card is used by over 4.5 million full-time students in 120 countries every year. It gives students access to tens of thousands of student services and benefits worldwide. Cleverics is the first Russian IT-management training provider to participate in ISIC. Student discount on our training is provided to both Russian and foreign students and ISIC and IYTC card holders.

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